This is the best bus company in Malaysia. The coach is a double decker bus with passenger seats on the upper deck and a lounge and toilet facilities below. Seats are large reclining lazy boys with pull out tray for food and a personal entertainment unit with touchscreen access and over 100 box office movies, tv shows and short clips in English and other languages. They provide each passenger with a blanket, pillow and a bottle of water. You have you choice between vegetarian and normal meal options. Took 4 hours from Penang to Kuala Lumpur with one stop along the way.